An unexpected surge in online purchases is putting pressure on UPS and FedEx to get packages out on time this holiday season, and that could result in extra costs for retailers.
An executive at one fulfillment company – which picks and packages customer orders for retailers – told Business Insider that packages in New Jersey and California are sitting in trucks outside of FedEx and UPS hubs, and waiting several days to be unloaded and processed.
The person, who asked not to be identified, explained that shoppers tracking the package will only see that a label was created, but not that it was picked up by UPS or FedEx. That won’t happen until the package is unloaded from the trucks at the distribution facilities.