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<blockquote data-quote="Ricochet1a" data-source="post: 1002669" data-attributes="member: 22880">Most CSAs hate working problem packages - it is usually the very last thing they&#039;ll do, if they have spare time in the day. They have to run all those reports afterall....I think a big part of what is going to happen, is Express&#039; starting to put pressure on the shippers to get correct addresses on their shipments. Any package that requires an address correction, has automatically cost Express more to fix the problem, than the potential profit was if it had a correct address in the first place. A large part of the intended cost reductions for Express, is to cut CSA hours where ever they can. Gettting rid of send agains is one part of the solution. The other part is getting shippers to pay more attention to the address they put on the package to begin with. With DRA coming around the corner, bad addresses can really take the potential gains out of the &quot;system&quot;. This is one reason why CSAs are now mandated at their POS to generate FULL shipping labels for all shipments processed (info from manual ABs is typed into the POS to generate a full address label). This eliminates some of the bad address issues at the inbound end. If Express could get away with having Couriers doing it, they would (just not enough time to even hope to get Couriers to type out address label for all manual AB shipments). Just think of having to manually type in addresses like you do for FO that is on a manual AB.... there is no way you&#039;d keep up with pickups. Its all part of the plan.</blockquote>

[QUOTE="Ricochet1a, post: 1002669, member: 22880"] Most CSAs hate working problem packages - it is usually the very last thing they'll do, if they have spare time in the day. They have to run all those reports afterall.... I think a big part of what is going to happen, is Express' starting to put pressure on the shippers to get correct addresses on their shipments. Any package that requires an address correction, has automatically cost Express more to fix the problem, than the potential profit was if it had a correct address in the first place. A large part of the intended cost reductions for Express, is to cut CSA hours where ever they can. Gettting rid of send agains is one part of the solution. The other part is getting shippers to pay more attention to the address they put on the package to begin with. With DRA coming around the corner, bad addresses can really take the potential gains out of the "system". This is one reason why CSAs are now mandated at their POS to generate FULL shipping labels for all shipments processed (info from manual ABs is typed into the POS to generate a full address label). This eliminates some of the bad address issues at the inbound end. If Express could get away with having Couriers doing it, they would (just not enough time to even hope to get Couriers to type out address label for all manual AB shipments). Just think of having to manually type in addresses like you do for FO that is on a manual AB.... there is no way you'd keep up with pickups. Its all part of the plan. [/QUOTE]

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