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<blockquote data-quote="hypo hanna" data-source="post: 1002821" data-attributes="member: 42600">Yet another major FAIL on the horizon. The Office locations are squawking up a storm as it is because we can&#039;t keep their undersized facilities clear of outbound freight. Some in my district get 2 and 3 sweeps a day. If their staging area is taken up with send agains/holds, those sweeps will only have to increase in frequency. At least in my district researching bad addresses is done first by dispatch then by station CSA&#039;s. (This is one of the main reasons your dispatcher doesn&#039;t answer the phone. It is being monopolized with outbound direct calls to customers.) He is judged daily by the speed in which he processes the DEX03&#039;s and by how many he is able to resolve. He is not judged by how many times you call and get a busy signal. Is this research being passed onto the Office agents? Hope it comes with some training. Some can be easily resolved with a google search but plenty require some real detective work. Going to be fun watching those saps, erm I mean customers trying to track down their package while it is being shuttled between facilities.</blockquote>

[QUOTE="hypo hanna, post: 1002821, member: 42600"] Yet another major FAIL on the horizon. The Office locations are squawking up a storm as it is because we can't keep their undersized facilities clear of outbound freight. Some in my district get 2 and 3 sweeps a day. If their staging area is taken up with send agains/holds, those sweeps will only have to increase in frequency. At least in my district researching bad addresses is done first by dispatch then by station CSA's. (This is one of the main reasons your dispatcher doesn't answer the phone. It is being monopolized with outbound direct calls to customers.) He is judged daily by the speed in which he processes the DEX03's and by how many he is able to resolve. He is not judged by how many times you call and get a busy signal. Is this research being passed onto the Office agents? Hope it comes with some training. Some can be easily resolved with a google search but plenty require some real detective work. Going to be fun watching those saps, erm I mean customers trying to track down their package while it is being shuttled between facilities. [/QUOTE]

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