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<blockquote data-quote="Ricochet1a" data-source="post: 1003042" data-attributes="member: 22880">Everyone constantly underestimates Fred...I constantly remind readers (as to the mindset of &quot;Express&quot;), that Express thinks in terms of an &quot;airline&quot;, when it comes to service. Just as manufactures can &quot;outsource&quot; their production to foreign locations, service industries can outsource their labor to lower cost &quot;contractors&quot; or operating companies which aren&#039;t part of the flagship company. Airlines just love to offer different service levels - and even have &quot;regional&quot; carriers (their outsourcing) to reduce costs while not worrying about getting into a war with their labor unions. FedEx&#039;s outsourcing destinations.... Ground and Office.FedEx is doing the EXACT same thing as the airlines have done since the early 90s (I think this is where the idea first entered Fred&#039;s head). - no more in-flight meals for the airlines, here&#039;s your bag of peanuts and 6 oz of drink of choice (two and soon only one delivery attempt for Express)- going to a smaller service area, fly on the regional carrier (who are contracted to look very close to the main carrier)... FedEx has what used to be RPS, branded to look very &quot;FedEx&quot;, while the people the customers actually see aren&#039;t FedEx employees at all. - outsourcing call centers to contractors, who use a script to answer questions (ever call 1 800 Go FedEx?)...Well.... I&#039;d venture you&#039;d only need one guess at that.... your good ol&#039; friend Fred...</blockquote>

[QUOTE="Ricochet1a, post: 1003042, member: 22880"] Everyone constantly underestimates Fred... I constantly remind readers (as to the mindset of "Express"), that Express thinks in terms of an "airline", when it comes to service. [I]Just as manufactures can "outsource" their production to foreign locations, service industries can outsource their labor to lower cost "contractors" or operating companies which aren't part of the flagship company. [/I]Airlines just love to offer different service levels - and even have "regional" carriers (their outsourcing) to reduce costs while not worrying about getting into a war with their labor unions. FedEx's outsourcing destinations.... Ground and Office. FedEx is doing the EXACT same thing as the airlines have done since the early 90s (I think this is where the idea first entered Fred's head). - no more in-flight meals for the airlines, here's your bag of peanuts and 6 oz of drink of choice (two and soon only one delivery attempt for Express) - going to a smaller service area, fly on the regional carrier (who are contracted to look very close to the main carrier)... FedEx has what used to be RPS, branded to look very "FedEx", while the people the customers actually see aren't FedEx employees at all. - outsourcing call centers to contractors, who use a script to answer questions (ever call 1 800 Go FedEx?)... Well.... I'd venture you'd only need one guess at that.... your good ol' friend Fred... [/QUOTE]

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