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<blockquote data-quote="soberups" data-source="post: 3779340" data-attributes="member: 14668">The biggest issue I have is the conflicting instructions and the corporate cowardice being displayed by UPS.They know it doesnt work but in order to justify the expense they have to make believe that it works.So we are (or soon will be) given conflicting instructions.We are still held fully responsible for any service failures, under threat of discipline,&nbsp; but are now carrying the additional burden of being told to generate a compliance metric.In other words...”We demand that you make service on everything, but you are also required to be intentionally stupid 85% of the time in order to generate a favorable metric for the report. But if the route is in danger of failing, we are requiring you to immediately switch out of stupid mode and start making intelligent decisions once again in order to save it...as long as those intelligent choices only add up to 15%.”I cant do that. I cant self-lobotomize. I cant unlearn work methods that have become ingrained in me over the last 31 years and intentionally do the job wrong in order to satisfy a compliance report. It is like telling an airline pilot that he is required to leave the autopilot on 85% of the time but it is still 100% his fault if the plane crashes.</blockquote>

[QUOTE="soberups, post: 3779340, member: 14668"] The biggest issue I have is the conflicting instructions and the corporate cowardice being displayed by UPS. They know it doesnt work but in order to justify the expense they have to make believe that it works. So we are (or soon will be) given conflicting instructions. We are still held fully responsible for any service failures, under threat of discipline, but are now carrying the additional burden of being told to generate a compliance metric. In other words...”We demand that you make service on everything, but you are also [I]required[/I] to be intentionally stupid 85% of the time in order to generate a favorable metric for the report. But if the route is in danger of failing, we are [B]requiring[/B] you to immediately switch out of stupid mode and start making intelligent decisions once again in order to save it...[U][I]as long as those intelligent choices only add up to 15%.”[/I][/U] I cant do that. I cant self-lobotomize. I cant unlearn work methods that have become ingrained in me over the last 31 years and intentionally do the job wrong in order to satisfy a compliance report. It is like telling an airline pilot that he is required to leave the autopilot on 85% of the time but it is still 100% his fault if the plane crashes. [/QUOTE]

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