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<blockquote data-quote="worldwide" data-source="post: 1655286" data-attributes="member: 2193">OK, since you have first hand experience, has the rollout of AccessPoint in your area been more successful versus less than successful?&nbsp; How many packages (approx.) would you say you have made one attempt and then sent it to an AccessPoint?&nbsp; Out of that many, how many customers have complained to you about some aspect of the experience?I&#039;m interested in your experiences with the service.UPS does, on a somewhat frequent basis, update their tariff that governs how the system &quot;works&quot; and what the rules are.&nbsp; It&#039;s posted right on ups.com for anyone to see and the date of the most recent changes are listed.&nbsp; Anytime a customer ships a package, they are legally bound by those policies.&nbsp; Does anyone ever read the tariff?&nbsp; Probably not but is that UPS&#039; fault?&nbsp; Does every consumer read the legal agreements and &quot;fine print&quot; they sign with any use of software, websites, apps, etc?&nbsp; Most skim through them to the bottom of the page, click the &quot;accept&quot; button and move on.Three delivery attempts are no longer an absolute given.&nbsp; The new policy is:&quot;For Residential deliveries and whereavailable, UPS may in its sole and unlimiteddiscretion, after the first deliveryattempt, deliver a Shipment to a UPSAccess Point™ location, where suchShipment will be held for pickup. Requestsfor subsequent Delivery attempts aresubject to additional Charges which willbe assessed to the Consignee.&quot;UPS is certainly not the only company to change their policies to adapt to changing market conditions.&nbsp; I&#039;m sure there are some people that don&#039;t like the change.&nbsp; Most people are resistant to change.&nbsp; Seems like AccessPoints have been overall received favorably based on the number of them across the world.&nbsp; Consumer feedback created AccessPoint so I think its good to see UPS listening to the marketplace and offering options.&nbsp; How soon before FedEx offers their version of AccessPoints?</blockquote>

[QUOTE="worldwide, post: 1655286, member: 2193"] OK, since you have first hand experience, has the rollout of AccessPoint in your area been more successful versus less than successful? How many packages (approx.) would you say you have made one attempt and then sent it to an AccessPoint? Out of that many, how many customers have complained to you about some aspect of the experience? I'm interested in your experiences with the service. UPS does, on a somewhat frequent basis, update their tariff that governs how the system "works" and what the rules are. It's posted right on ups.com for anyone to see and the date of the most recent changes are listed. Anytime a customer ships a package, they are legally bound by those policies. Does anyone ever read the tariff? Probably not but is that UPS' fault? Does every consumer read the legal agreements and "fine print" they sign with any use of software, websites, apps, etc? Most skim through them to the bottom of the page, click the "accept" button and move on. Three delivery attempts are no longer an absolute given. The new policy is: "For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver a Shipment to a UPS Access Point™ location, where such Shipment will be held for pickup. Requests for subsequent Delivery attempts are subject to additional Charges which will be assessed to the Consignee." UPS is certainly not the only company to change their policies to adapt to changing market conditions. I'm sure there are some people that don't like the change. Most people are resistant to change. Seems like AccessPoints have been overall received favorably based on the number of them across the world. Consumer feedback created AccessPoint so I think its good to see UPS listening to the marketplace and offering options. How soon before FedEx offers their version of AccessPoints? [/QUOTE]

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