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Any New Tech to Help New Drivers?
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<blockquote data-quote="CJinx" data-source="post: 3480862" data-attributes="member: 37078"><p>When I did QA (and still do sometimes) I harp on the drivers to use the proper codes. </p><p></p><p>02 is incorrect recipient address. </p><p>03 is unable to locate recipient address.</p><p>They do not mean the same thing and should not be used interchangeably.</p><p></p><p>Driver codes something 02 because he can't find 123 Main St. Consignee calls customer service because they didn't get their package. Agent or station personnel track it and see it was coded as an incorrect address. Consignee protests and says "no, it is correct". Box goes back out with a note saying the address is confirmed.</p></blockquote><p></p>
[QUOTE="CJinx, post: 3480862, member: 37078"] When I did QA (and still do sometimes) I harp on the drivers to use the proper codes. 02 is incorrect recipient address. 03 is unable to locate recipient address. They do not mean the same thing and should not be used interchangeably. Driver codes something 02 because he can't find 123 Main St. Consignee calls customer service because they didn't get their package. Agent or station personnel track it and see it was coded as an incorrect address. Consignee protests and says "no, it is correct". Box goes back out with a note saying the address is confirmed. [/QUOTE]
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