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FedEx Discussions
Big Problem, Thoughts Welcomed
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<blockquote data-quote="Operational needs" data-source="post: 6033769" data-attributes="member: 43500"><p>Personally, I’d involve a manager because when the customer calls to complain, the manager is already on top of it and stresses to that customer what the deal will be. Period. I always felt I didn’t get paid enough to argue with a customer over things like that. The two of them could work it out and my manger let me know what I was expected to do.</p></blockquote><p></p>
[QUOTE="Operational needs, post: 6033769, member: 43500"] Personally, I’d involve a manager because when the customer calls to complain, the manager is already on top of it and stresses to that customer what the deal will be. Period. I always felt I didn’t get paid enough to argue with a customer over things like that. The two of them could work it out and my manger let me know what I was expected to do. [/QUOTE]
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