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Message: <blockquote data-quote="Oldfart" data-source="post: 3701674" data-attributes="member: 64407"><p>All companies have to satisfy their customers and their share holders.  Without either group,  there is no company.  When Express profit margin was 5%, customers were getting taken care of but share holders weren't.  I believe it is a little over 10% now and both groups seem to be satisfied.  Without big growth in package count,  you have  to do more with less.</p></blockquote><p></p>