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<blockquote data-quote="CentralSup" data-source="post: 3099463" data-attributes="member: 67065">When I used to cover for our OMS, I had a concern come in where the customer was asking if the driver that delivered his new 50in T.V. would go back to his house and recover the package and set it up as a will call since it was going to storm and he was out of town.The concern came in an hour after it had down poured for 30 mins straight. Hail, thunder, lightning, the whole works. The driver was already punched out too.I called and told him he was s-o-l. First time I ever got chewed out by a customer, literally held the phone away from my ear as he was screaming. Told him sorry there&#039;s nothing I can do and hung up.Why is your 50 in T.V. a driver release package? Why are you out of town when it&#039;s supposed to be delivered? Why doe&#039;s UPS have to take care of you since you couldn&#039;t plan ahead. It&#039;s crazy out there.</blockquote>

[QUOTE="CentralSup, post: 3099463, member: 67065"] When I used to cover for our OMS, I had a concern come in where the customer was asking if the driver that delivered his new 50in T.V. would go back to his house and recover the package and set it up as a will call since it was going to storm and he was out of town. The concern came in an hour after it had down poured for 30 mins straight. Hail, thunder, lightning, the whole works. The driver was already punched out too. I called and told him he was s-o-l. First time I ever got chewed out by a customer, literally held the phone away from my ear as he was screaming. Told him sorry there's nothing I can do and hung up. Why is your 50 in T.V. a driver release package? Why are you out of town when it's supposed to be delivered? Why doe's UPS have to take care of you since you couldn't plan ahead. It's crazy out there. [/QUOTE]

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