Customer Service Counters

[Karma...]

Its time ( if it was ever done ) to evaluate the cost effectiveness of maintaining customer counters....It probably is too expensive to maintain them considering the costs of both staffing and claims paid out ....In this era of saying no and pivoting ups should get back in this case to its roots.....

 

[silenze]

Its time ( if it was ever done ) to evaluate the cost effectiveness of maintaining customer counters....It probably is too expensive to maintain them considering the costs of both staffing and claims paid out ....In this era of saying no and pivoting ups should get back in this case to its roots.....

People picking up their package from the center is more cost effective then a driver delivering it to them.

 

[IVE GOTTA PACKAGE 4U]

People picking up their package from the center is more cost effective then a driver delivering it to them.

It's cheaper to give the access point 50¢ per package

 

[zubenelgenubi]

Its time ( if it was ever done ) to evaluate the cost effectiveness of maintaining customer counters....It probably is too expensive to maintain them considering the costs of both staffing and claims paid out ....In this era of saying no and pivoting ups should get back in this case to its roots.....

That's true. We should outsource all packing and shipping services to an outside contractor. They could have retail locations all over, pay their employees minimum wage, no benefits or vacation time. We could call them "The UPS Store", so no one gets confused about the relationship between these contractors and UPS. The utter brilliance! Less money for workers, more for shareholders, 'cause shareholders are all that matter.

 

[DELACROIX]

Its time ( if it was ever done ) to evaluate the cost effectiveness of maintaining customer counters....It probably is too expensive to maintain them considering the costs of both staffing and claims paid out ....In this era of saying no and pivoting ups should get back in this case to its roots.....

Yea..I agree we should close all those UPS stores...and go back to it’s roots..Union manned Receiving Counters...so right on ...

 

[BrownMonk]

Are we trying to do away with jobs now? SMH

 

[zubenelgenubi]

Are we trying to do away with jobs now? SMH

OP thinks that all that matters in running a business is pleasing the shareholders. Unfortunately for everyone, many people share that view.

 

[DELACROIX]

OP thinks that all that matters in running a business is pleasing the shareholders. Unfortunately for everyone, many people share that view.

I believe that there was new language in the 2018 contract that permitted unionizing all Customer Counters nationwide. Casa is one of those Carol worshippers and really does not have the knowledge base to suggest anything. Particularly with labor issues.

If they could they would of...

 

[Heavy Package]

People picking up their package from the center is more cost effective then a driver delivering it to them.

You're right. It takes the top rate old farts too long to walk to the door, and the new drivers we have hired and "magically" made their 30 day probationary period are too high / lazy / entitled to do anything. UPS makes its money on the "Sweet Spot" Drivers between ages 30-35.

 

[Dr.Brownz]

You're right. It takes the top rate old farts too long to walk to the door, and the new drivers we have hired and "magically" made their 30 day probationary period are too high / lazy / entitled to do anything. UPS makes its money on the "Sweet Spot" Drivers between ages 30-35.

More like the 23-28 crowd. By 30 their knees hurt and they start asking how to file 9.5 grievances

 

[BigUnionGuy]

I believe that there was new language in the 2018 contract that permitted unionizing all Customer Counters nationwide.

Yep.


Section 2. Employees Covered

"Employees covered by this Agreement shall be construed to mean, where already recognized, feeder drivers, package drivers, sorters, loaders, unloaders, porters, office clerical, clerks, customer counter clerks, mechanics, maintenance personnel (building maintenance), car washers...."

https://teamster.org/wp-content/uploads/2018/12/ups18nationalmaster.pdf

 

[Sum Gai]

Its time ( if it was ever done ) to evaluate the cost effectiveness of maintaining customer counters....It probably is too expensive to maintain them considering the costs of both staffing and claims paid out ....In this era of saying no and pivoting ups should get back in this case to its roots.....

Customer counters make money through sales, there are some things you can only do at them like shipping off ammo or firearms, the cost of staffing is negligible because most of them barely have any, and they have nothing to do with claims (I've heard most claims get denied anyways) so I don't know why you even brought that up.

 

[DELACROIX]

OP thinks that all that matters in running a business is pleasing the shareholders. Unfortunately for everyone, many people share that view.

Not the people that count...

 

[zubenelgenubi]

Not the people that count...

A lot of ones who make decisions at high levels in corporations.

 

[Fido]

It's cheaper to give the access point 50¢ per package

My customers in the hood are definitely appreciative on picking up their stuff from an access point too. All my access point deliveries are same day as well because I do them before the pickup of the 2 access points on the route. So I don’t have to deal with them tomorrow and they go get them before they even get home.

 

[DELACROIX]

A lot of ones who make decisions at high levels in corporations.

Like I said: Not the People that Count...

 

[Maple Grove MN Driver]

@Turdferguson better get resume updated