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Customer service dropping fast
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<blockquote data-quote="The Milkman" data-source="post: 5926612" data-attributes="member: 22760"><p>Back in the day our building had 2 Full Time clerks working the counter. I used to fill in for them when on vacations. Doing postcards, address corrections etc. Long before Same day will call. I finally got my chance after 17 years driving to become a Full Time counter clerk. I did my last 8 years seeing the counter hours slowly but surely whittled away, making it tough for people to ship and or pick up their packages. When the UPS Stores came on the scene that's when the hours open were cut some more. Big Brown's motive in my opinion was to push them to the stores to ship thus eliminating Full Time clerk jobs. The rates at the counter are a lot less than the UPS Store rates. If I ever ship, I go to the counter by me that out here in Arizona has maybe a P/T and maybe 1 Full Time non- union workers, working limited hours at the hub doing what took me many years on the road to even be considered for that bid job. I was surprised when I asked them how many years they had in, and they had hardly any time with UPS. Cutting corners at UPS, cutting Service at UPS, Doing away with Customer service reps years ago, that most centers had and pushing customers to the UPS stores. And putting sales leads etc. on Drivers backs earning points. Their plan all along. Again Sad</p></blockquote><p></p>
[QUOTE="The Milkman, post: 5926612, member: 22760"] Back in the day our building had 2 Full Time clerks working the counter. I used to fill in for them when on vacations. Doing postcards, address corrections etc. Long before Same day will call. I finally got my chance after 17 years driving to become a Full Time counter clerk. I did my last 8 years seeing the counter hours slowly but surely whittled away, making it tough for people to ship and or pick up their packages. When the UPS Stores came on the scene that's when the hours open were cut some more. Big Brown's motive in my opinion was to push them to the stores to ship thus eliminating Full Time clerk jobs. The rates at the counter are a lot less than the UPS Store rates. If I ever ship, I go to the counter by me that out here in Arizona has maybe a P/T and maybe 1 Full Time non- union workers, working limited hours at the hub doing what took me many years on the road to even be considered for that bid job. I was surprised when I asked them how many years they had in, and they had hardly any time with UPS. Cutting corners at UPS, cutting Service at UPS, Doing away with Customer service reps years ago, that most centers had and pushing customers to the UPS stores. And putting sales leads etc. on Drivers backs earning points. Their plan all along. Again Sad [/QUOTE]
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