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Customer won't call in pick up, calls in complaint.
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<blockquote data-quote="barnyard" data-source="post: 2830819" data-attributes="member: 13921"><p>I cover routes that has a few accounts that ship out, but do not have a PU account. They have their stuff ready when we deliver and we PU then, most of the time. A few times, I have had the 1st stop try to hand me 10-12 bulky pieces when I was already bulked out (1st stop, had not delivered anything yet.) In those cases, I call in, tell them what happened and they take care of it.</p><p></p><p>If a customer has daily deliveries and has their stuff ready when we deliver, we should be taking their stuff with us. Most places that have a daily pick up, wants their stuff early and their pick up late, they get irritated if they are forced to have pick up and delivery at the same time (and I get their irritation. If I am paying for a separate pickup, then make separate stops.)</p><p></p><p>The OP needs to start using his/her lunch as a dispatch tool. The OP can fix this route, it will take a couple of weeks of pain, but it can be fixed.</p></blockquote><p></p>
[QUOTE="barnyard, post: 2830819, member: 13921"] I cover routes that has a few accounts that ship out, but do not have a PU account. They have their stuff ready when we deliver and we PU then, most of the time. A few times, I have had the 1st stop try to hand me 10-12 bulky pieces when I was already bulked out (1st stop, had not delivered anything yet.) In those cases, I call in, tell them what happened and they take care of it. If a customer has daily deliveries and has their stuff ready when we deliver, we should be taking their stuff with us. Most places that have a daily pick up, wants their stuff early and their pick up late, they get irritated if they are forced to have pick up and delivery at the same time (and I get their irritation. If I am paying for a separate pickup, then make separate stops.) The OP needs to start using his/her lunch as a dispatch tool. The OP can fix this route, it will take a couple of weeks of pain, but it can be fixed. [/QUOTE]
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Customer won't call in pick up, calls in complaint.
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