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<blockquote data-quote="El Morado Diablo" data-source="post: 1710568" data-attributes="member: 40760">What kind of service are your topped out couriers providing their customers? For every courier that could pick up the pace there are many others that actually put forth the effort to take care of their customers. That&#039;s something management talks about ad nauseam &quot;the only thing we have to offer is service&quot; but it isn&#039;t something that can be measured so they complain about couriers who don&#039;t always hit their goals. I realize not everyone puts forth an honest effort every day but that isn&#039;t limited to topped out couriers.What do swings average on the routes of couriers who aren&#039;t topped out?Our swings can&#039;t make goal on 2/3&#039;s of the routes run by topped out couriers. It&#039;s not getting any better with the majority of our swings hired off the street or upgraded to a swing position in their first year with the company.</blockquote>

[QUOTE="El Morado Diablo, post: 1710568, member: 40760"] What kind of service are your topped out couriers providing their customers? For every courier that could pick up the pace there are many others that actually put forth the effort to take care of their customers. That's something management talks about ad nauseam "the only thing we have to offer is service" but it isn't something that can be measured so they complain about couriers who don't always hit their goals. I realize not everyone puts forth an honest effort every day but that isn't limited to topped out couriers. What do swings average on the routes of couriers who aren't topped out? Our swings can't make goal on 2/3's of the routes run by topped out couriers. It's not getting any better with the majority of our swings hired off the street or upgraded to a swing position in their first year with the company. [/QUOTE]

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