Fedex Lack of Transparency With Its Customers

[Stat41]

I find it interesting that Fedex has decided to implement this RESPONSE program during a time when the money back guarantee has been suspended. That way they can continue to provide substandard service, maximize profits, and at the same time deny its customers the opportunity to get their money back. And they can blame it on Covid. As they say, never let a good crisis go to waste......

FedEx Service Guide - Money Back Guarantee

We back FedEx Express shipments, FedEx Ground shipments within the U.S. and to Canada, and FedEx Freight shipments, with a money-back guarantee.

www.fedex.com

 

[AB831]

I find it interesting that Fedex has decided to implement this RESPONSE program during a time when the money back guarantee has been suspended. That way they can continue to provide substandard service, maximize profits, and at the same time deny its customers the opportunity to get their money back. And they can blame it on Covid. As they say, never let a good crisis go to waste......

FedEx Service Guide - Money Back Guarantee

We back FedEx Express shipments, FedEx Ground shipments within the U.S. and to Canada, and FedEx Freight shipments, with a money-back guarantee.

www.fedex.com

The coronavirus was the best thing that could have ever happened to Fat Freddy. Sure a bunch of handlers and pilots died from it, but that’s just more people we won’t have to pay!

 

[FedexCares]

In fairness to FedEx, I have seen this across all industries. Most businesses have been using the COVID excuse to justify poor customer service, even now when things should be getting a little better. I’m sure in some cases it’s a legitimate reason, but in many instances is just another way the general public is getting screwed. I expect this to continue for as long as they can get away with it.

 

[throwaway10]

In fairness to FedEx, I have seen this across all industries. Most businesses have been using the COVID excuse to justify poor customer service, even now when things should be getting a little better. I’m sure in some cases it’s a legitimate reason, but in many instances is just another way the general public is getting screwed. I expect this to continue for as long as they can get away with it.

Along with suspending money back guarentee they should have suspended FO and PO surcharges... FO(and PO) customers are livid that FedEx is making no attempt in most markets to even deliver these, they just get lumped in with the rest of the stops. FO drivers are only being utilized as overflow helpers. FO service sometimes costs hundreds of dollars more than even PO, it seems pretty much like theft to me.

 

[Star B]

Service guarantees are back for FO n overnight service.

 

[Stat41]

Service guarantees are back for FO n overnight service.

Yep. UPS forced their hand by reinstating their money back guarantee effective April 5th. Fedex followed suit on April 6th.

 

[AB831]

Service guarantees are back for FO n overnight service.

The only service guarantee is that the freight will be late Tuesday-Friday

 

[vantexan]

The only service guarantee is that the freight will be late Tuesday-Friday

Kind of ironic but FedEx was founded on the assertion that better service than what the Post Office supplied was needed. As FedEx has grown it seems it's becoming more like the Post Office every day.

 

[Stat41]

Kind of ironic but FedEx was founded on the assertion that better service than what the Post Office supplied was needed. As FedEx has grown it seems it's becoming more like the Post Office every day.

With the possible exception that Fedex is four times more expensive.

 

[AB831]

Kind of ironic but FedEx was founded on the assertion that better service than what the Post Office supplied was needed. As FedEx has grown it seems it's becoming more like the Post Office every day.

I was there from 2016-2020, and the company took a nosedive during my tenure. Can’t imagine what it’s like for people who have been here 30 years.

 

[Stat41]

I was there from 2016-2020, and the company took a nosedive during my tenure. Can’t imagine what it’s like for people who have been here 30 years.

Its like an entirely different company. In my experience, the companies culture, standards, and performance have gone completely south. There is a saying ; "Some corporations are like dinosaurs, the larger they get, the smaller their brains become." In my opinion, Fedex has become that dinosaur.

 

[vantexan]

With the possible exception that Fedex is four times more expensive.

With less pay and benefits.

 

[Operational needs]

I was there from 2016-2020, and the company took a nosedive during my tenure. Can’t imagine what it’s like for people who have been here 30 years.