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Message: <blockquote data-quote="Cactus" data-source="post: 4318832" data-attributes="member: 29011">True. We're talking about a company that'll never learn. Too much ego in the upper management results in too many too stubborn and bullheaded.They were too cheap to get a separate 800 phone number for Ground pickups which with all the confusion for customers that led to Express getting Ground p/u's and vice-versa. Think about how much lost productivity and money was lost with all that crap going on. That separate 800 would have paid for itself easily. It wouldn't have solved 100% of the problem but a good chunk of it anyway.</blockquote>