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Message: <blockquote data-quote="JL 0513" data-source="post: 2324335" data-attributes="member: 50088">What kind if hellfire comes down on a center manager if there are missed from the previous day? The way missed are treated, you would think the center manager has his very career threatened if there's a missed pkg? We all know it's not good, it's a service failure...But WHY is it so bad that most centers cover it up with dishonesty. If the center manager's do indeed get killed on a call the next morning,  then this is what breeds cover ups of real reports. The center manager shouldn't hear a word about missed or even late air unless it's excessive. It is what it is and the center manager can deal with it on their own without higher management giving him crap.Anyone really know what happens each morning when service failures happen?</blockquote>