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<blockquote data-quote="freeloader" data-source="post: 301977" data-attributes="member: 12163">Oz Nelson was what, 3 CEO&#039;s ago.&nbsp; And I doubt he left a memo for his successor reminding him UPS is a package information company.&nbsp; Seriously though, that statement was made back in mid 90&#039;s.&nbsp; The playing field has changed significantly since then - outsourcing, offshoring, dot-com busts, recessions, etc.&nbsp; Back then IS/TSG was able to reap the benefits of their hard work by sitting around watching everything work smoothly (the no news is good news philosophy).&nbsp; These days management wants to squeeze more productivity out of of less resources.&nbsp; Therefore you can work hard but you can&#039;t sit around and watch everything work smoothly anymore.&nbsp; You waste a considerable amount of effort daily fluffing PMT because all the hard proactive work you put into keeping your building up and running doesn&#039;t count for anything.As far as UPS is concerned, any function that does not generate revenue or add significant value to service is unnecessary overhead.&nbsp; Maybe that&#039;s just the way it is in the transportation industry.&nbsp; Other industries have different viewpoints.</blockquote>

[QUOTE="freeloader, post: 301977, member: 12163"] Oz Nelson was what, 3 CEO's ago. And I doubt he left a memo for his successor reminding him UPS is a package information company. Seriously though, that statement was made back in mid 90's. The playing field has changed significantly since then - outsourcing, offshoring, dot-com busts, recessions, etc. Back then IS/TSG was able to reap the benefits of their hard work by sitting around watching everything work smoothly (the no news is good news philosophy). These days management wants to squeeze more productivity out of of less resources. Therefore you can work hard but you can't sit around and watch everything work smoothly anymore. You waste a considerable amount of effort daily fluffing PMT because all the hard proactive work you put into keeping your building up and running doesn't count for anything. As far as UPS is concerned, any function that does not generate revenue or add significant value to service is unnecessary overhead. Maybe that's just the way it is in the transportation industry. Other industries have different viewpoints. [/QUOTE]

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