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<blockquote data-quote="an anonymous guest" data-source="post: 302015">It was Oz who began the process of adding the customer and technology back to the core of UPS. Funny how Casey always knew those things were important.&nbsp; Erbrick and Eskew were part of the core transofrmation team.&nbsp; I was in there somewhere chopping wood.&nbsp; Some operators fought against it mightily saying things like &#039;we pick them up and deliver them, let the customer track them.&#039;&nbsp; Gradually those dinosaurs either changed or their DNA was eliminated through retirements.&nbsp; To say things ran smoothly then is a gross overstatement, they did not.&nbsp; Changes were of great magnitude and speed.&nbsp; There was lots of problem solving fer sure.&nbsp; It was kind of a maelstron with the growing airline, package tracking, DIAD, and Internation going all at the same time.&nbsp; Smooth it was not.&nbsp; Erbrick used to keep a case of pink stuff in his office and the bottles were often empty.Go UPS!P71</blockquote>

[QUOTE="an anonymous guest, post: 302015"] It was Oz who began the process of adding the customer and technology back to the core of UPS. Funny how Casey always knew those things were important. Erbrick and Eskew were part of the core transofrmation team. I was in there somewhere chopping wood. Some operators fought against it mightily saying things like 'we pick them up and deliver them, let the customer track them.' Gradually those dinosaurs either changed or their DNA was eliminated through retirements. To say things ran smoothly then is a gross overstatement, they did not. Changes were of great magnitude and speed. There was lots of problem solving fer sure. It was kind of a maelstron with the growing airline, package tracking, DIAD, and Internation going all at the same time. Smooth it was not. Erbrick used to keep a case of pink stuff in his office and the bottles were often empty. Go UPS! P71 [/QUOTE]

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