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<blockquote data-quote="deadman" data-source="post: 5607701" data-attributes="member: 76049">service isn&#039;t the only metric with customers though if FedEx delivers my <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif"&nbsp; class="smilie" loading="lazy" alt=":censored2:" title="Censored2&nbsp; &nbsp; :censored2:" data-shortname=":censored2:" /> on time 96% of the time and ups 98% but costs twice as much i might just stick with FedEx. If FedEx has one day lanes via ground to half my customers and 2 day to the other half but ups is 2 and 3 respectively even the 4-5% of my stuff that is late is still arriving the same time as ups would the other 95% is quicker.Hell, even network service % doesn&#039;t even give the whole picture if I&#039;m shipping out of Chicago my rate could be 99% on time and ups could be 80% where Tracy California (notoriously one of our worst hubs) could be inverse. Even if express take a small hit by using ground there are far more moving parts to these decisions than what you are letting on.</blockquote>

[QUOTE="deadman, post: 5607701, member: 76049"] service isn't the only metric with customers though if FedEx delivers my :censored: on time 96% of the time and ups 98% but costs twice as much i might just stick with FedEx. If FedEx has one day lanes via ground to half my customers and 2 day to the other half but ups is 2 and 3 respectively even the 4-5% of my stuff that is late is still arriving the same time as ups would the other 95% is quicker. Hell, even network service % doesn't even give the whole picture if I'm shipping out of Chicago my rate could be 99% on time and ups could be 80% where Tracy California (notoriously one of our worst hubs) could be inverse. Even if express take a small hit by using ground there are far more moving parts to these decisions than what you are letting on. [/QUOTE]

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