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<blockquote data-quote="floridays" data-source="post: 4490919" data-attributes="member: 68849"><p>I didn't blame the salesman, I simply asked where he was.</p><p>First point of contact with the shipper, it's his job to get new customers and then retain them.</p><p></p><p>Secondly, the operation wouldn't be affected to the point of pulling my hair out as you would yours.</p><p></p><p>A courier handler would have serviced the account (me as manager), beyond lost revenue, it doesn't seem like to large a problem, not a huge hurdle.</p><p></p><p>If your salesman can't get off his ass and retain the business, the company as a whole loses revenue, your boss will be pissed as it will affect his numbers for bonus (all he cares about in the end) and your life will be miserable because your boss is pissed. The courier/ handler will possibly lose time/hours because he you lost a bulk pickup.</p><p></p><p>I can see why you failed as a manager.</p></blockquote><p></p>
[QUOTE="floridays, post: 4490919, member: 68849"] I didn't blame the salesman, I simply asked where he was. First point of contact with the shipper, it's his job to get new customers and then retain them. Secondly, the operation wouldn't be affected to the point of pulling my hair out as you would yours. A courier handler would have serviced the account (me as manager), beyond lost revenue, it doesn't seem like to large a problem, not a huge hurdle. If your salesman can't get off his ass and retain the business, the company as a whole loses revenue, your boss will be pissed as it will affect his numbers for bonus (all he cares about in the end) and your life will be miserable because your boss is pissed. The courier/ handler will possibly lose time/hours because he you lost a bulk pickup. I can see why you failed as a manager. [/QUOTE]
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