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<blockquote data-quote="dmac1" data-source="post: 3552789" data-attributes="member: 60252">HD used to be a little different. If the package was &#039;presented&#039; to you and scanned onto your vehicle, you were required to attempt the delivery. The Tracy terminal is HD. There is a ground terminal just a few miles away from me. The HD driver was falsely coding the deliveries instead of honestly scanning them as DNA. He was trying to avoid covering his entire area. HD never had any &#039;alternate delivery&#039;&nbsp; policy. When it is so easy for customers to see when a package is loaded on a van, and at the end of the day sees it coded as being undeliverable for a fake reason, the driver can&#039;t get away with miscoding for very long. Coding a package as undeliverable when the customer is home all day is really falsifying data and grounds for termination. I do know that since my several complaints, my deliveries from HD have always been delivered the day I see it on tracking as &#039;out for delivery&#039; even if the delivery is well after 5 pm. That said, it doesn&#039;t make sense for HD to be delivering packages from a terminal more than 70 miles away when there is a small ground terminal right in town.&nbsp; Maybe the HD contractor was offered a move with the local ground terminal becoming a colo, or maybe the ISP transition is really difficult if HD and ground packages going to the same area come from terminals 70 miles apart. Maybe the contractor gave up his routes because he would have been required to move, or operate out of multiple locations, making it hard to combine HD and ground onto one vehicle. Either way, no one is going to just walk away from a &#039;business&#039; that some here claim is so valuable and profitable if just managed right.</blockquote>

[QUOTE="dmac1, post: 3552789, member: 60252"] HD used to be a little different. If the package was 'presented' to you and scanned onto your vehicle, you were required to attempt the delivery. The Tracy terminal is HD. There is a ground terminal just a few miles away from me. The HD driver was falsely coding the deliveries instead of honestly scanning them as DNA. He was trying to avoid covering his entire area. HD never had any 'alternate delivery' policy. When it is so easy for customers to see when a package is loaded on a van, and at the end of the day sees it coded as being undeliverable for a fake reason, the driver can't get away with miscoding for very long. Coding a package as undeliverable when the customer is home all day is really falsifying data and grounds for termination. I do know that since my several complaints, my deliveries from HD have always been delivered the day I see it on tracking as 'out for delivery' even if the delivery is well after 5 pm. That said, it doesn't make sense for HD to be delivering packages from a terminal more than 70 miles away when there is a small ground terminal right in town. Maybe the HD contractor was offered a move with the local ground terminal becoming a colo, or maybe the ISP transition is really difficult if HD and ground packages going to the same area come from terminals 70 miles apart. Maybe the contractor gave up his routes because he would have been required to move, or operate out of multiple locations, making it hard to combine HD and ground onto one vehicle. Either way, no one is going to just walk away from a 'business' that some here claim is so valuable and profitable if just managed right. [/QUOTE]

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