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<blockquote data-quote="The Jeep Driver" data-source="post: 5641440" data-attributes="member: 50075">It&#039;s a &quot;No&quot; for me... but it&#039;s not the work necessarily... I had other plans for life, but the &quot;golden handcuffs&quot; caused me to stay for just one more year... and then the one day I find, too many years have got behind me.&nbsp; I&#039;m blessed, but not in the way I&#039;d imagined.&nbsp; As far as the job, once UPS stopped caring about customer service and only focused on &quot;the numbers,&quot; my job has gotten progressively worse. I do not enjoy being cussed out by customers for decisions I had no part in making. I&#039;ve been assaulted on the job by a customer, on company property, and management did nothing. (I should have filed a grievance, but I didn&#039;t know better at the time.) UPS isn&#039;t the same company I started working for in the &#039;90&#039;s ... Big Brown doesn&#039;t care anymore. My customers hate having their packages delivered by SurePost, hate forced Access Point deliveries, hate a Customer Service line that doesn&#039;t speak coherent English, hate an $8.00 fee to pick up a package at the Hub, hate a Customer Counter that won&#039;t accept cash, hate that their package was missorted because UPS isn&#039;t able to figure out that &quot;Road A-10&quot; is the same as &quot;Road A10,&quot; hate that their package is in the Center, but didn&#039;t go out for delivery that day, and no one can find it. That never would have happened back in the day. Now it&#039;s common to walk in and see the sort isle full of Next Day Air that didn&#039;t go out for delivery. When I started, every package went out, every day.&nbsp; I&#039;m blessed, but I&#039;m so very tired of it all.</blockquote>

[QUOTE="The Jeep Driver, post: 5641440, member: 50075"] It's a "No" for me... but it's not the work necessarily... I had other plans for life, but the "golden handcuffs" caused me to stay for just [I]one [/I]more year... and then the one day I find, too many years have got behind me. I'm blessed, but not in the way I'd imagined. As far as the job, once UPS stopped caring about customer service and only focused on "the numbers," my job has gotten progressively worse. I do not enjoy being cussed out by customers for decisions I had no part in making. I've been assaulted on the job by a customer, on company property, and management did nothing. (I should have filed a grievance, but I didn't know better at the time.) UPS isn't the same company I started working for in the '90's ... Big Brown doesn't care anymore. My customers hate having their packages delivered by SurePost, hate forced Access Point deliveries, hate a Customer Service line that doesn't speak coherent English, hate an $8.00 fee to pick up a package at the Hub, hate a Customer Counter that won't accept cash, hate that their package was missorted because UPS isn't able to figure out that "Road A-10" is the same as "Road A10," hate that their package is in the Center, but didn't go out for delivery that day, and no one can find it. That never would have happened back in the day. Now it's common to walk in and see the sort isle full of Next Day Air that didn't go out for delivery. When I started, [I]every [/I]package went out, [I]every [/I]day. I'm blessed, but I'm so very tired of it all. [/QUOTE]

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