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Message: <blockquote data-quote="59 Dano" data-source="post: 5910998" data-attributes="member: 23516">At least you're right about that.  How much effort should be spent in retooling their operation for volume that isn't guaranteed and for a customer that says it will do all it can to use our air transport as little as possible even with the contract?This isn't hard to understand.  People walk away from deals if the terms aren't good enough to suit them.  This happens thousands of times a day across the country. You don't really have a rational reason that can withstand any sort of analytic scrutiny for them to keep the freight beyond the old boomer mentality of they should keep the freight just because it's freight they should keep, do you?</blockquote>