A customer called and complained saying driver never approached the door for needed service. Then they claimed they werent home. Drivers gps shows to be close but away from area (within quarter mile).
The driver claims they were there after being interviewed even tho gps says otherwise. The original complaint was closed after the customer followed up and apologized not realizing the other resident of the house made contact with the driver that day when they stepped out and there was a misunderstanding and miscommunication between them.
Someone interviewed the resident who said that they made contact and saw driver the day in question. It seems management is looking to make something out of this with the way the driver was questioned and following up with customer.
So the question being is this enough to pursue any sort of disciplinary action or discharge on the driver and lose their job should it progress to a local panel or further.
Without looking at telematics and gps it shows a misunderstanding between 2 residents that was resolved and they apologized for.
The area in question is in a place with bad gps coordinates on almost every address and even tho you are where you should be.. somedays the DIAD will ping as you are not where you should be for multiple locations.
Thoughts?
The driver claims they were there after being interviewed even tho gps says otherwise. The original complaint was closed after the customer followed up and apologized not realizing the other resident of the house made contact with the driver that day when they stepped out and there was a misunderstanding and miscommunication between them.
Someone interviewed the resident who said that they made contact and saw driver the day in question. It seems management is looking to make something out of this with the way the driver was questioned and following up with customer.
So the question being is this enough to pursue any sort of disciplinary action or discharge on the driver and lose their job should it progress to a local panel or further.
Without looking at telematics and gps it shows a misunderstanding between 2 residents that was resolved and they apologized for.
The area in question is in a place with bad gps coordinates on almost every address and even tho you are where you should be.. somedays the DIAD will ping as you are not where you should be for multiple locations.
Thoughts?