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<blockquote data-quote="bad company" data-source="post: 286635" data-attributes="member: 9308">That explains the increased volume, but it does not excuse managements&#039; poor planning and execution of the operation. If all this volume was picked up Wednesday, and it is all scanned and the data is downloaded into our vast information network, wouldn&#039;t management know that the forecast will be significantly larger than normal or anticipated?A: If so, why does it seem like it came out of no where? Hubs and centers nationwide were totally unprepared and unable to adjust their respective operations accordingly. We can and need to do better.B: If not, why not? We can and need to do better.How can we advertise and offer our customers a service called Quantum View (Quantum View® is a portfolio of visibility services designed to provide proactive status information about UPS shipments) when we ourselves cannot take advantage of our own visibility technology?We (UPS) tend to be reactive and not proactive with the majority of our operation. It should be the other way around.</blockquote>

[QUOTE="bad company, post: 286635, member: 9308"] That explains the increased volume, but it does not excuse managements' poor planning and execution of the operation. If all this volume was picked up Wednesday, and it is all scanned and the data is downloaded into our vast information network, wouldn't management know that the forecast will be significantly larger than normal or anticipated? A: If so, why does it seem like it came out of no where? Hubs and centers nationwide were totally unprepared and unable to adjust their respective operations accordingly. We can and need to do better. B: If not, why not? We can and need to do better. How can we advertise and offer our customers a service called Quantum View [I](Quantum View® is a portfolio of visibility services designed to provide proactive status information about UPS shipments[/I]) when we ourselves cannot take advantage of our own visibility technology? We (UPS) tend to be reactive and not proactive with the majority of our operation. It should be the other way around. [/QUOTE]

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