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Message: <blockquote data-quote="It will be fine" data-source="post: 2522020" data-attributes="member: 55017"><p>I have a similar argument frequently with local management. All indications with policy and compensation point to upper management remaining completely uncaring about actual service. They only look at the bottom line. They brush off customers constantly if their needs might cost money to provide. Their disregard for customer service is hidden by overall industry growth. It will take systemic failure for them to alter that mindset otherwise it's just "what we're doing is working, look at the growth last year!" They can't see all the growth they left on the table, everything they could have gotten with a happy, safe workforce.</p></blockquote><p></p>