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Message: <blockquote data-quote="dezguy" data-source="post: 2822171" data-attributes="member: 49811">There are plenty of times I go to a pup that customer has scheduled a pup only for it to be ground and not express.  Customers don't realize they have to differentiate between the two and pick the first option, instead.We, then have to inform the confused customer that we can't take it and they'll have to call the 1800 number to schedule a ground pickup.  Generally, I don't inform the customer that, that now means their package will be sitting till the next day because ground won't be out that day.Not worth the headache of me having to try to explain FedEx's 20 different operating companies to a confused/angry customer.</blockquote>