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<blockquote data-quote="bbsam" data-source="post: 5578762" data-attributes="member: 22662">If they expect Express service at Ground rates, yes.&nbsp; If Ground is seen only as a low cost method of dumping Express drivers, yes.&nbsp; Low wage, high turnover will prove a loser compared to UPS’ professional career high wage model.&nbsp; It’s not even close and the evidence is there.&nbsp; Ask any customer who’s done it better over the last year. I’d be shocked if 80% didn’t say UPS without hesitation.&nbsp; But let me ask you.&nbsp; Who’s done it better?&nbsp; Ground or UPS?&nbsp; How does Ground close that gap?&nbsp; By having Memphis and Pittsburgh point fingers and bitch about ingrates like Spencer Patton?&nbsp; Consider your answers to the previous questions.&nbsp; Now add in 80% Express.&nbsp; Think about operations and brand.&nbsp; Spencer Patton is gone.&nbsp; Do you believe the problems have been fixed?&nbsp; Or do you believe Patton WAS the problem and one disposed of in short order?</blockquote>

[QUOTE="bbsam, post: 5578762, member: 22662"] If they expect Express service at Ground rates, yes. If Ground is seen only as a low cost method of dumping Express drivers, yes. Low wage, high turnover will prove a loser compared to UPS’ professional career high wage model. It’s not even close and the evidence is there. Ask any customer who’s done it better over the last year. I’d be shocked if 80% didn’t say UPS without hesitation. But let me ask you. Who’s done it better? Ground or UPS? How does Ground close that gap? By having Memphis and Pittsburgh point fingers and bitch about ingrates like Spencer Patton? Consider your answers to the previous questions. Now add in 80% Express. Think about operations and brand. Spencer Patton is gone. Do you believe the problems have been fixed? Or do you believe Patton WAS the problem and one disposed of in short order? [/QUOTE]

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