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<blockquote data-quote="dberrones" data-source="post: 113098" data-attributes="member: 6238">Ex-TSC&#039;er here.&nbsp; We were notified of the layoff in January, 2006 and our desk closed officially on July 28th.&nbsp; During the time&nbsp; between our notification and the actual shut down these are the types of comments we would get at the desk from users.&nbsp; &quot;Which desk is this?&quot;&nbsp; &quot;This isn&#039;t the Las Vegas Help Desk, is it?&quot;&nbsp; When they realized they had the Houston Desk most responded with a deep sigh of relief.&nbsp; &nbsp;Many, many complaints about the LVHD and I&#039;m sure it hasn&#039;t gotten any better in the last month.&nbsp; I mean if you are having difficulty in resetting a RACFID you should just get your lunchbox and go home. &nbsp;&nbsp;I could have stayed and took a TSG position but decided to cut my losses, take the SAP, and go.&nbsp; Ther ewas n oroom fro growth there for me.&nbsp; &nbsp;I feel for the techs that chose to stay because from what my experience has been is that they will be pretty much be left to their own accord as far as the help desk goes.&nbsp; The &quot;new and unimproved&quot; LVHD is made up of SCS employees.&nbsp; Now what the hiring criteria was for hiring these so-called technicians I have no idea.&nbsp; &nbsp; &nbsp;Ya know these folks just want to be employed like the rest of us.&nbsp; Unfortunately, the learning curve is great and so the other UPS employees get to suffer the brunt of this curve.&nbsp;&nbsp; &nbsp;UPS was a &quot;get your feet wet&quot; kind of job for me and the expereince wasn&#039;t all bad however, I am looking forward to greener pastures.</blockquote>

[QUOTE="dberrones, post: 113098, member: 6238"] Ex-TSC'er here. We were notified of the layoff in January, 2006 and our desk closed officially on July 28th. During the time between our notification and the actual shut down these are the types of comments we would get at the desk from users. "Which desk is this?" "This isn't the Las Vegas Help Desk, is it?" When they realized they had the Houston Desk most responded with a deep sigh of relief. Many, many complaints about the LVHD and I'm sure it hasn't gotten any better in the last month. I mean if you are having difficulty in resetting a RACFID you should just get your lunchbox and go home. I could have stayed and took a TSG position but decided to cut my losses, take the SAP, and go. Ther ewas n oroom fro growth there for me. I feel for the techs that chose to stay because from what my experience has been is that they will be pretty much be left to their own accord as far as the help desk goes. The "new and unimproved" LVHD is made up of SCS employees. Now what the hiring criteria was for hiring these so-called technicians I have no idea. Ya know these folks just want to be employed like the rest of us. Unfortunately, the learning curve is great and so the other UPS employees get to suffer the brunt of this curve. UPS was a "get your feet wet" kind of job for me and the expereince wasn't all bad however, I am looking forward to greener pastures. [/QUOTE]

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