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<blockquote data-quote="Rainman1" data-source="post: 135816" data-attributes="member: 4814">First, a technician is not a TSG.&nbsp; A TSG is a Technology Support Group, if the help desk is as smart as you say, they would not make that mistake, constantly.One of those brilliant help desk technicians opened a service order because the NIC connection LED was on, &#039;NIC may need to be replaced&#039;.&nbsp; I see the knowledge level is high.ODS does not work, did browser basics.&nbsp; UDC will not start, did browser basics.&nbsp; The room door will not open, did browser basics.&nbsp; Here&#039;s an idea, skip the reboot, leave the browser closed, and just fix the problem.Questions for you:&nbsp;Can you turn on a server or workstation from your Blackberry?&nbsp;How you remove a local printer without logging a standard user off?&nbsp;If you hate UPS, why stay?&nbsp;I could go on, but what is the point?</blockquote>

[QUOTE="Rainman1, post: 135816, member: 4814"] First, a technician is not a TSG. A TSG is a Technology Support Group, if the help desk is as smart as you say, they would not make that mistake, constantly. One of those brilliant help desk technicians opened a service order because the NIC connection LED was on, 'NIC may need to be replaced'. I see the knowledge level is high. ODS does not work, did browser basics. UDC will not start, did browser basics. The room door will not open, did browser basics. Here's an idea, skip the reboot, leave the browser closed, and just fix the problem. Questions for you: Can you turn on a server or workstation from your Blackberry? How you remove a local printer without logging a standard user off? If you hate UPS, why stay? I could go on, but what is the point? [/QUOTE]

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