Reply to thread

Message

<blockquote data-quote="R06 is tha SH1T!!1!" data-source="post: 136409">Greetings!My thoughts on the current subject!I do find it irritating when the Las Vegas TSC escalates a case to TSG to handle when it could have just as easily been handled over the phone and remoting into the system.Case in point--&gt; the IShip fiasco that occurred this past week.&nbsp; This could have been handled by the help desk, but instead, TSG was called in to fix the problems.&nbsp; It hurt us because it, once again, screwed up our planned and completed work.&nbsp; It&#039;s all about the numbers, right?&nbsp; Then again, I&#039;m preaching to the choir, huh?&nbsp; <img src="/community/styles/default/xenforo/smilies/wink.png"&nbsp; class="smilie" loading="lazy" alt=";)" title="Wink&nbsp; &nbsp; ;)" data-shortname=";)" />ICS - I enjoy speaking with them.&nbsp; They are pretty knowledgeable and are great about escalating (also knowing when and where to escalate the issue to) an issue once TSG is stumped.&nbsp; I have nothing but praise for them.I have seen the Las Vegas help desk improve, but then again, it&#039;s been a couple of months and I honestly do not call TSC but two or three times a month.&nbsp; I rely on my TSG coworkers instead.&nbsp; I just WISH that I could give the TSC&#039;ers who do a good job a survey. (and the really bad ones as well!)</blockquote>

[QUOTE="R06 is tha SH1T!!1!, post: 136409"] Greetings! My thoughts on the current subject! I do find it irritating when the Las Vegas TSC escalates a case to TSG to handle when it could have just as easily been handled over the phone and remoting into the system. Case in point--> the IShip fiasco that occurred this past week. This could have been handled by the help desk, but instead, TSG was called in to fix the problems. It hurt us because it, once again, screwed up our planned and completed work. It's all about the numbers, right? Then again, I'm preaching to the choir, huh? ;) ICS - I enjoy speaking with them. They are pretty knowledgeable and are great about escalating (also knowing when and where to escalate the issue to) an issue once TSG is stumped. I have nothing but praise for them. I have seen the Las Vegas help desk improve, but then again, it's been a couple of months and I honestly do not call TSC but two or three times a month. I rely on my TSG coworkers instead. I just WISH that I could give the TSC'ers who do a good job a survey. (and the really bad ones as well!) [/QUOTE]

Verification