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<blockquote data-quote="packageguylv" data-source="post: 139344" data-attributes="member: 7170">Like i previously said .....The Gen 1 and 2 agents are useless. I mean jeeze how difficult is it to reset someones password ...lol Personally i feel all &quot;minor&quot; issues should go directly to TSG without the need for a 5 minute phone call to the TSC. The TSC should be reserved for those issues that are &quot;CRITICAL&quot; either to package movement, payroll, or customer counter.Unfortunately corporate doesnt see it this way, they feel like wasting a whole pissload of money on some 55 y.o. grandma who cant even learn how to properly tell the difference between a RACF ID and a AD-ID.99% of the TSG&#039;s that bitch are dealing with grandma over here cause she doesnt know how to use, let alone troubleshoot outlook or any other micro**** program.Me personally im on the PFT/Package desk and deal with the TSG&#039;s that dont know how to do their job all night long. 90% of my calls are related to a TSG friend&#039;up. either in configuration of a site or screwing something up on the server. The other 10% is D.U.E. - Defective User Error.TSG - Technology Support Goons.</blockquote>

[QUOTE="packageguylv, post: 139344, member: 7170"] Like i previously said ..... The Gen 1 and 2 agents are useless. I mean jeeze how difficult is it to reset someones password ...lol Personally i feel all "minor" issues should go directly to TSG without the need for a 5 minute phone call to the TSC. The TSC should be reserved for those issues that are "CRITICAL" either to package movement, payroll, or customer counter. Unfortunately corporate doesnt see it this way, they feel like wasting a whole pissload of money on some 55 y.o. grandma who cant even learn how to properly tell the difference between a RACF ID and a AD-ID. 99% of the TSG's that bitch are dealing with grandma over here cause she doesnt know how to use, let alone troubleshoot outlook or any other micro**** program. Me personally im on the PFT/Package desk and deal with the TSG's that dont know how to do their job all night long. 90% of my calls are related to a TSG friend'up. either in configuration of a site or screwing something up on the server. The other 10% is D.U.E. - Defective User Error. TSG - Technology Support Goons. [/QUOTE]

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