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<blockquote data-quote="Anonymous Former UPSer" data-source="post: 141638">&lt;remainder snipped&gt;Would someone who is still at UPS see if &quot;Lawrence Acree&quot; is in the GAL and send him an email to see if he wrote this?&nbsp;&nbsp; I ask because there are indications that this is a complete fabrication: &nbsp;- It&#039;s addressed &quot;To whom it may concern&quot;, yet it somehow was received at LV&#039;s call center.&nbsp;&nbsp; As an exercise, have a Sup you know try to send that call center a letter without having a name of someone to send to.&nbsp;- Where did UPS find a Sup who sends a letter of commendation for taking a week or two to fix a problem?&nbsp; (This must have been a pretty minor problem if he can&#039;t remember when it started to have an effect on his operation.)&nbsp;- How did he know the job title of the name-withheld phone clerk?&nbsp; Did they spend a lot of time on the phone during the week-or-two, just blabbing about their lives?&nbsp; Maybe they already knew each other?&nbsp; Come to think of it, packageguylv is probably a troll.&nbsp; TSG &amp; TSC were told - in no uncertain terms - that all the TSCs would close and the new operation would not be UPS employees, and that all new employees would staff the new operation - TSC employees could not transfer, etc.&nbsp;&nbsp; They must be calling newbies &quot;TSC II&quot;.If the letter is real, it is a single example.&nbsp;&nbsp; If one happy customer proves the tech skill of TSC, find two people who are happy with something TSG did.&nbsp; TSG will then be proven superior in tech skills, right?Or I may have misunderstood the words &quot;...because our &quot;tech&quot; skills suck so much, here is a nice little feedback letter received yesterday.&quot;&nbsp; &nbsp; Maybe packageguylv is admitting that their tech skills suck, but is pointing out the superior brownnosing ability that causes a Sup to thank them for fixing a problem in under two weeks.</blockquote>

[QUOTE="Anonymous Former UPSer, post: 141638"] <remainder snipped> Would someone who is still at UPS see if "Lawrence Acree" is in the GAL and send him an email to see if he wrote this? I ask because there are indications that this is a complete fabrication: - It's addressed "To whom it may concern", yet it somehow was received at LV's call center. As an exercise, have a Sup you know try to send that call center a letter without having a name of someone to send to. - Where did UPS find a Sup who sends a letter of commendation for taking a week or two to fix a problem? (This must have been a pretty minor problem if he can't remember when it started to have an effect on his operation.) - How did he know the job title of the name-withheld phone clerk? Did they spend a lot of time on the phone during the week-or-two, just blabbing about their lives? Maybe they already knew each other? Come to think of it, packageguylv is probably a troll. TSG & TSC were told - in no uncertain terms - that all the TSCs would close and the new operation would not be UPS employees, and that all new employees would staff the new operation - TSC employees could not transfer, etc. They must be calling newbies "TSC II". If the letter is real, it is a single example. If one happy customer proves the tech skill of TSC, find two people who are happy with something TSG did. TSG will then be proven superior in tech skills, right? Or I may have misunderstood the words "...because our "tech" skills suck so much, here is a nice little feedback letter received yesterday." Maybe packageguylv is admitting that their tech skills suck, but is pointing out the superior brownnosing ability that causes a Sup to thank them for fixing a problem in under two weeks. [/QUOTE]

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