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UPS laying off Technical hourly employees
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<blockquote data-quote="tieguy" data-source="post: 151496" data-attributes="member: 1912"><p>I guess I'm missing your point. Would it be safe to say a majority of the work called in on the phone is troubleshooting related. If so then I would imagine you would want the tech to follow a predefined series of troubleshooting steps before progressing on to the technically challenging work?</p></blockquote><p></p>
[QUOTE="tieguy, post: 151496, member: 1912"] I guess I'm missing your point. Would it be safe to say a majority of the work called in on the phone is troubleshooting related. If so then I would imagine you would want the tech to follow a predefined series of troubleshooting steps before progressing on to the technically challenging work? [/QUOTE]
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