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UPS Information Technology
UPS laying off Technical hourly employees
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<blockquote data-quote="Spents" data-source="post: 151519"><p>Tie,</p><p></p><p>The "predefined series of troubleshooting steps" apply to ICS (Helpdesks). They don't apply to TSG techs. Yes, there is probably a commonsense series of steps to follow, but I have never seen such a guide published for TSG in Hubs and Center, or for external customer support.</p><p></p><p>You might be confusing what a helpdesk technician does and what a field technician actually does.</p><p></p><p></p><p>Spents</p></blockquote><p></p>
[QUOTE="Spents, post: 151519"] Tie, The "predefined series of troubleshooting steps" apply to ICS (Helpdesks). They don't apply to TSG techs. Yes, there is probably a commonsense series of steps to follow, but I have never seen such a guide published for TSG in Hubs and Center, or for external customer support. You might be confusing what a helpdesk technician does and what a field technician actually does. Spents [/QUOTE]
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