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<blockquote data-quote="Lurker" data-source="post: 78038">There are two different groups in the technical support realm - field technicians (TSG - Technology Support Group) and the helpdesk (TSC- Technical Support Center). The TSC&#039;s are being shut down this year and those support calls will be outsourced. Many of the employees who are affected will be moving into TSG. Some TSG employees will also be affected based on their years with the company and other factors. Some of these affected employees will be moving into other positions in other departments. Some will opt to leave, and there is a possibility that a few may end up being layed off. Every effort is being made to avoid that.TSG is NOT being shut down or outsourced. Technology is a critical part of the operation and the support that TSG provides will continue. Oregon TSG is alive and well. The TSC in Portland is scheduled to be shut down in the next couple of weeks. It all comes down to managing cost and maximizing resources. That&#039;s just good business.</blockquote>

[QUOTE="Lurker, post: 78038"] There are two different groups in the technical support realm - field technicians (TSG - Technology Support Group) and the helpdesk (TSC- Technical Support Center). The TSC's are being shut down this year and those support calls will be outsourced. Many of the employees who are affected will be moving into TSG. Some TSG employees will also be affected based on their years with the company and other factors. Some of these affected employees will be moving into other positions in other departments. Some will opt to leave, and there is a possibility that a few may end up being layed off. Every effort is being made to avoid that. TSG is NOT being shut down or outsourced. Technology is a critical part of the operation and the support that TSG provides will continue. Oregon TSG is alive and well. The TSC in Portland is scheduled to be shut down in the next couple of weeks. It all comes down to managing cost and maximizing resources. That's just good business. [/QUOTE]

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