Reply to thread

Message

<blockquote data-quote="IT_Consultant" data-source="post: 79945" data-attributes="member: 4824">If the techs are not doing anything, then they have done their jobs correctly. When they are busy, it means there is a problem and all is not well. The techs job is not only to service problems but to prevent them from occurring. As for me, I rarely leave my desk. But I put in 60 hours a week to make sure no one receives any problems. (i don&#039;t get overtime).I also maintain the companies servers/phone systems/printers/cell phones.I also fix desktops remotely. Hardware issues get caught and replaced before endusers discover them.&nbsp;Also, if I ever do have to leave my desk, it&#039;s usually to relocate their mouse or move their machine to the other side of the desk. All application errors are fixed remotely.&nbsp;We are also in the middle of a downsizing. Our entire IT division is being outsourced. My last day is in the end of March. We have offices in Vegas and HQ in Montreal. I&#039;m in Orlando. There are no numbers yet on how many IT workers will be let go. There are still some techs developing applications and are expected to be let go when their projects are completed. Only a few are being absorbed by the outsourcing company.&nbsp;Also, forget about the logs... TSG job logs are not the same as TSC job logs (call centers are very critical with time management).&nbsp;Be happy that your techs are not busy. That means everything is working properly and the company is making money. What would you do if you called in a trouble ticket and the closest tech can&#039;t even speak english?been there, done that too...&nbsp;-a|ex</blockquote>

[QUOTE="IT_Consultant, post: 79945, member: 4824"] If the techs are not doing anything, then they have done their jobs correctly. When they are busy, it means there is a problem and all is not well. The techs job is not only to service problems but to prevent them from occurring. As for me, I rarely leave my desk. But I put in 60 hours a week to make sure no one receives any problems. (i don't get overtime). I also maintain the companies servers/phone systems/printers/cell phones. I also fix desktops remotely. Hardware issues get caught and replaced before endusers discover them. Also, if I ever do have to leave my desk, it's usually to relocate their mouse or move their machine to the other side of the desk. All application errors are fixed remotely. We are also in the middle of a downsizing. Our entire IT division is being outsourced. My last day is in the end of March. We have offices in Vegas and HQ in Montreal. I'm in Orlando. There are no numbers yet on how many IT workers will be let go. There are still some techs developing applications and are expected to be let go when their projects are completed. Only a few are being absorbed by the outsourcing company. Also, forget about the logs... TSG job logs are not the same as TSC job logs (call centers are very critical with time management). Be happy that your techs are not busy. That means everything is working properly and the company is making money. What would you do if you called in a trouble ticket and the closest tech can't even speak english? been there, done that too... -a|ex [/QUOTE]

Verification