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<blockquote data-quote="ImpactedTSG" data-source="post: 79970" data-attributes="member: 4855">Not shame on the local management. Shame on Corporate TSG. They are the ones that slowly started taking away our rights and ability to do our jobs.&nbsp;We used to:Have more external customers before CTP (we used to give customers a shipping system, now we just give them money to buy their own so they have to do their own support)&nbsp;Have the ability to create new user accounts in NT. Once AD came about that right was taken away.&nbsp;Have to ability to reset passwords. That was taken away.&nbsp;ICS used to give us the &quot;fix&quot; for an issue so we could take care of it ourselves the next time. Now they won&#039;t give us any info.&nbsp;Used to be able to change phone information when a user changed numbers. Now that goes through the TSC. &nbsp;Used to have to do service pack upgrades, now it&#039;s all done remotely. &nbsp;I could go on, but you should get the picture by now.&nbsp;Our departments were staffed right for the work we USED to be allowed to do.</blockquote>

[QUOTE="ImpactedTSG, post: 79970, member: 4855"] Not shame on the local management. Shame on Corporate TSG. They are the ones that slowly started taking away our rights and ability to do our jobs. We used to: Have more external customers before CTP (we used to give customers a shipping system, now we just give them money to buy their own so they have to do their own support) Have the ability to create new user accounts in NT. Once AD came about that right was taken away. Have to ability to reset passwords. That was taken away. ICS used to give us the "fix" for an issue so we could take care of it ourselves the next time. Now they won't give us any info. Used to be able to change phone information when a user changed numbers. Now that goes through the TSC. Used to have to do service pack upgrades, now it's all done remotely. I could go on, but you should get the picture by now. Our departments were staffed right for the work we[B] [U]USED[/U][/B] to be allowed to do. [/QUOTE]

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