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<blockquote data-quote="TSCGal" data-source="post: 81043">NCRTSCisme wrote:Now we are constantly watched as far as being &quot;autoed-in&quot; on our phones. Just try and take that 2-minute after-call time without being asked &quot;why aren&#039;t you autoed in?&quot; or &quot;what are you doing? are you taking calls?&quot;. Some techs have been written up for taking breaks that don&#039;t even add up to the 30 minutes, just because someone else decides to play &quot;tattle-tale liar&quot; with the manager and telling him that they are on longer breaks than they really are.***************OMGoodness!!!!&nbsp; Now that you mention it, re taking the time to try to hunt down that elusive Common Solution after a call has netted me IMs from mgmt as to what I was doing.&nbsp; I agree about the call volume, none and then too much from everywhere.&nbsp; I heard that the requirement for the Common Solution usage is going to go up to 50% in April.&nbsp; I guess they are wanting to make sure we have put in enough requests for really good solutions so that the database is loaded up for the new HD by the time Nashville ends the era of the TSCs.I wonder if we can get away with using the Template instead. <img src="/community/styles/default/xenforo/smilies/redface.png"&nbsp; class="smilie" loading="lazy" alt=":o" title="Embarrassment&nbsp; &nbsp; :o" data-shortname=":o" />&gt;&nbsp;&nbsp; Use Notes and Attachments to add our real solutions.&nbsp; Probably not, as someone would turn us in, just like your &quot;tattle tales&quot;.&nbsp; So far, I don&#039;t know of anyone being written up for breaks.&nbsp; About your SMS test...&nbsp; Do any of you check your webmail (non-UPS) while at work?&nbsp; Or weather / news?&nbsp; I wonder if after you complete the Electronic Policy SMS test, if you will be monitored for that as well?&nbsp; Several techs spend their between call time looking up data for their UPS paid for college classes (not to mention the others who check the other mentioned locations).&nbsp; Wonder if that will come under scrutiny as well?&nbsp; Guess you&#039;ll be able to answer that one in a week or two....</blockquote>

[QUOTE="TSCGal, post: 81043"] NCRTSCisme wrote: Now we are constantly watched as far as being "autoed-in" on our phones. Just try and take that 2-minute after-call time without being asked "why aren't you autoed in?" or "what are you doing? are you taking calls?". Some techs have been written up for taking breaks that don't even add up to the 30 minutes, just because someone else decides to play "tattle-tale liar" with the manager and telling him that they are on longer breaks than they really are. *************** OMGoodness!!!! Now that you mention it, re taking the time to try to hunt down that elusive Common Solution after a call has netted me IMs from mgmt as to what I was doing. I agree about the call volume, none and then too much from everywhere. I heard that the requirement for the Common Solution usage is going to go up to 50% in April. I guess they are wanting to make sure we have put in enough requests for really good solutions so that the database is loaded up for the new HD by the time Nashville ends the era of the TSCs. I wonder if we can get away with using the Template instead. :o> Use Notes and Attachments to add our real solutions. Probably not, as someone would turn us in, just like your "tattle tales". So far, I don't know of anyone being written up for breaks. About your SMS test... Do any of you check your webmail (non-UPS) while at work? Or weather / news? I wonder if after you complete the Electronic Policy SMS test, if you will be monitored for that as well? Several techs spend their between call time looking up data for their UPS paid for college classes (not to mention the others who check the other mentioned locations). Wonder if that will come under scrutiny as well? Guess you'll be able to answer that one in a week or two.... [/QUOTE]

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