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UPS overgoods/lost items assistance
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<blockquote data-quote="Generic UPS Monkey" data-source="post: 5633370" data-attributes="member: 105365"><p>Your packaging has to be pristine in order to survive UPS.</p><p></p><p>First it gets picked up by a driver doing pickups at a UPS store/business/access point. Driver's are usually nice to the packages.</p><p></p><p>Next it goes to an unloader at the local ups hub. Those guy are low wage and usually go ham on the packages throwing them onto a conveyor as fast as they can.</p><p></p><p>The conveyor takes it to be loaded into a semi trailer. The loader usually stacks it really compact if the box ends up up too it can usually topple and break when it is unloaded at the next facility.</p><p></p><p>The semi takes it on a magical UPS journey.</p><p></p><p>This is probably where your packages gets damaged. Next it gets to a preload hub. Unload tosses boxes on conveyors like wild apes and it gets sorted on conveyor to be on a UPS package car.</p><p></p><p>A preloader probably sees your package in a lumpy state with holes coming down a conveyor and chucks it into a corner of a package car without even bothering to tape it up with the shipping label upside down.</p><p></p><p>If I had to guess your missing items is somewhere at the last hub it was at. Call the facility by phone and have them look around the penns and their overgoods area. I think every hub has a customer counter you can call.</p></blockquote><p></p>
[QUOTE="Generic UPS Monkey, post: 5633370, member: 105365"] Your packaging has to be pristine in order to survive UPS. First it gets picked up by a driver doing pickups at a UPS store/business/access point. Driver's are usually nice to the packages. Next it goes to an unloader at the local ups hub. Those guy are low wage and usually go ham on the packages throwing them onto a conveyor as fast as they can. The conveyor takes it to be loaded into a semi trailer. The loader usually stacks it really compact if the box ends up up too it can usually topple and break when it is unloaded at the next facility. The semi takes it on a magical UPS journey. This is probably where your packages gets damaged. Next it gets to a preload hub. Unload tosses boxes on conveyors like wild apes and it gets sorted on conveyor to be on a UPS package car. A preloader probably sees your package in a lumpy state with holes coming down a conveyor and chucks it into a corner of a package car without even bothering to tape it up with the shipping label upside down. If I had to guess your missing items is somewhere at the last hub it was at. Call the facility by phone and have them look around the penns and their overgoods area. I think every hub has a customer counter you can call. [/QUOTE]
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