After working for this company for more than 33 years I am utterly shellshocked at the reputation this company has Now. Between people complaining about how packages are late and/or missed delivered not to mention just leaving them at the door after business hours what has happened? we are losing big shippers left and right and no one seems to care And of course we don’t even look professional out there anymore. It’s truly disheartening and with all of the new competition out there it’s hard to believe UPS can be competitive considering where the highest priced in the industry with such a piss poor service with that being said I truly believe this new contract will tell a lot about the direction this company will be going. But I truly believe in the end if we don’t change your ways we will become the Sears & Robuck of the shipping industry bankrupt!!!