Brokerage fee

[BUCN85]

Today was a first in that I had a pkg with a brokerage fee with it. The customer wasn't home but..in this case who would they make their payment too. And what exactly is a brokerage fee

 

[Scottyhawk]

Check is made out to UPS, brokerage fee is a fee to clear packages through customs.

 

[upschuck]

Make out to UPS Brokerage. It is a combination of UPS "manpower" to clear customs, and the taxes the customs agent puts on that package. A low dollar amount package usually receives no charges.

 

[Jackburton]

Today was a first in that I had a pkg with a brokerage fee with it. The customer wasn't home but..in this case who would they make their payment too. And what exactly is a brokerage fee

If you read the prompt in the DIAD it tells you who they make the check payable to. It also supply's a phone number on who to call if they have questions about the fee.

 

[worldwide]

Today was a first in that I had a pkg with a brokerage fee with it. The customer wasn't home but..in this case who would they make their payment too. And what exactly is a brokerage fee

https://www.ups.com/content/us/en/s...s/fees.html?srch_pos=1&srch_phr=brokerage+fee

 

[BUCN85]

If you read the prompt in the DIAD it tells you who they make the check payable to. It also supply's a phone number on who to call if they have questions about the fee.

Yea there was something the came up. But I believe the only thing it said was " For questions regarding fee please call..."

 

[UpstateNYUPSer(Ret)]

If you read the prompt in the DIAD it tells you who they make the check payable to. It also supply's a phone number on who to call if they have questions about the fee.

Do you stand there and wait while they make the call or do you give them the phone number and come back the next business day?

 

[UpstateNYUPSer(Ret)]

Yea there was something the came up. But I believe the only thing it said was " For questions regarding fee please call..."

It does tell you who the check is to be made out to.

If the pkg is also COD you would need two separate checks.

 

[Jackburton]

Do you stand there and wait while they make the call or do you give them the phone number and come back the next business day?

If they have questions and disagree with the fee, I pass the number to them and leave, NR1. I have had to do that once out of all brokerage fee packages I've done.

 

[upschuck]

It does tell you who the check is to be made out to.

If the pkg is also COD you would need two separate checks.

I don't think we take international CODs.

 

[upschuck]

If they have questions and disagree with the fee, I pass the number to them and leave, NR1. I have had to do that once out of all brokerage fee packages I've done.

Why not NM1?

 

[Pooter]

I love asking uninformed customers about extra fees.

They stare at me like I'm running a scam

 

[oldngray]

Brokerage fees are a real pain in the butt. Frequently the customer isn't expecting them and you have to waste time explaining to them. They will usually want to call someone to check on it while you are waiting. If you say you will be back tomorrow it is the usual they have to have it today story. Almost never will the customer have a check or even worse the money order ready when you make the first attempt.

 

[Wally]

Stuff we smash? When we pay on it, that's a "broak-erage" fee too.

 

[upschuck]

Stuff we smash? When we pay on it, that's a "broak-erage" fee too.

What are you talking about, everything arrives in perfect shape.

 

[UpstateNYUPSer(Ret)]

I don't think we take international CODs.

I have had COD's and brokerage fees on the same package.

 

[upschuck]

I have had COD's and brokerage fees on the same package.

That would have to be tricky with the fluctuation in exchange rates and everything.

 

[Jackburton]

Why not NM1?

I suppose you could put it as that, NR makes it more the fact they aren't prepared to pay and question the validity of the charges as usually they are "surprised" by the amount.

 

[UpstateNYUPSer(Ret)]

Technically it would be NM1 but there is little difference in this case.

 

[brownmonster]

I suppose you could put it as that, NR makes it more the fact they aren't prepared to pay and question the validity of the charges as usually they are "surprised" by the amount.

The only time I use NR is for a call tag.