Demac1 and bacha29,As someone who contracted to make deliveries, it IS your job to locate the address. As far as taping boxes, it is better for you to just tape it yourself instead of waiting on QA, and same for complaints. If you did something wrong, or your driver, in order to protect your contract, you should follow up on complaints. And if your driver is chosen randomly for a drug test, as is required by law, it is up to you to ensure compliance. Some meetings may be voluntary, but how do you expect to know about changes to procedures without notification?
If the contract allows for all those things and doesn't set up separate compensation for them, you are obligated to provide them without extra compensation. All of those things that you do to make it easier or faster for yourself are on you, even if it saves fedex money. If you want, give every box with a bent corner or small tear back to fedex if you want. But good luck come renewal.
You can't be serious. Is their a relationship with X created in the contract, with responsibilities on both sides?
If you can explain them, identify them, and understand them then you would understand my point.
I do know what these responsibilities are, and I will respond to your post after you are able to explain those responsibilities, otherwise I'll be waiting my time.