"..and this customer will swear by UPS.."
Whether it is found or not, this customer will only rant (justifiably) about how UPS lost her package.
It will go Fedex next time.
Read her quote....."Thank you guys again, ever so much. Honestly, it does make me (and my mom) feel awful good just to know that you folks really do care. I know that sounds pretty hokey, but it's true. It means a great deal to us. If it hasn't run off to join a flying carpet stunt team (which it may have since it was cooped up all these years) we can still have hope it will be found.
Thanks again,
Heather and Gayle Frye"
If you read through the posts that she put up, she says that it may have been caused by a faulty label.....doesn't sound like she's blaming UPS. I could be wrong but maybe, just maybe you can see something positive coming out of this? Than again maybe you're one of those that whine and cry and bash UPS every chance you get whether it's justified or not.
All I'm saying is that if we (UPS) can help this woman and her family, it will show that we care. As I've said before, calling the 800# and speaking to Muhammed in India about a package that was shipped domestically doesn't give people a safe feeling. Seeing first hand that those on the front line are sympathetic and willing to offer (constructive) advise or in the case of "brownISer", go the extra mile. This in my opinion speaks volumes but that's all it is, my opinion, and you have your own.
I think the key here is that anyone willing to help or offer words of advise and support was the intended audience of this thread. Those that come in with their doom and gloom comments make UPS look bad, plain and simple. If this was me in this situation, yeah I'd be scepticle after reading some of these posts because those opinions are coming straight from guys/girls whose job it is to deliver these packages. If the drivers have no faith in the system how should customers feel? Luckily for UPS, we're not the only carrier with these problems or we'd all be reporting to Fred S.