COVID-19 delivery surge strains FedEx service, opening doors for UPS - Reuters
A months-long flood of coronavirus-related e-commerce packages is straining service FedEx Corp, giving rival United Parcel Service Inc an opportunity to steal market share, customers and consultants told Reuters.
While every U.S. package carrier is fighting to manage unexpected demand for home deliveries of bicycles, patio furniture, medicine and food, FedEx entered the pandemic in turnaround mode and is grappling with an inflexible business structure that is contributing to service disruptions in California and Michigan.
A months-long flood of coronavirus-related e-commerce packages is straining service FedEx Corp, giving rival United Parcel Service Inc an opportunity to steal market share, customers and consultants told Reuters.
While every U.S. package carrier is fighting to manage unexpected demand for home deliveries of bicycles, patio furniture, medicine and food, FedEx entered the pandemic in turnaround mode and is grappling with an inflexible business structure that is contributing to service disruptions in California and Michigan.