This happened to me. I wasn't getting my bereavement pay for my father-in-law who was a great guy. After a couple of weeks of not receiving it - the driver who delivered to my wife's day job helped me out. Got me some names on who to contact. Told me it was wrong of them to be this way after I had turned in the obituary copy. I did get paid. There is no need to be mean, especially when there is a death of a loved one.