So we should force companies to rewrite policy based on a few unique circumstances?
Why do you talk about issues that you have no facts to back up?
"A few" is an outright supposition that you have absolutely no facts to back up and never will due to privacy laws.
And frankly, it's none of your business.
Many grandchildren are cared for (even temporarily) by grandparents. I worked with the court system locally and have seen many grandparents given long term custody of their grandchildren.
Is everything in life compared to your standards and subject to your wisdom?
Let's be considerate of other's plight.