Buck Fifty
Well-Known Member
Does everything count as 1 thing ! It should. Just saying.
Pigskin, are you a driver? Do you deal with the general population in giving them their boxes? Yes, they care. It's why driver followups, concerns, commendation calls, and tipping occur. Not to mention our "customers" are not the general population, but the big money companies that ship to them, and they do care how well we handle their logistics.
For better or worse, the general public does bite their nails and does contemplate suicide (or comparable action) if their boxes do not arrive on time. I've taken many phone calls from irate customers to know this.
As an insider, your contact with customers is minimal; trust, though, that they are rabid about their packages. Don't take my word for it, though, ask any driver.
edit: Or anyone who covers the package room/pickups, as it were.
Most people more or less just accept their packages whenever they arrive with no worries prior to delivery. They are not on pins and needles waiting for them to arrive. Most people are probably pleasantly surprised and/or forget that that they even ordered something.
I'd change the culture. So much negativity. Call me hopeful.
HAZARDOUS ITS more like natural. last time i checked discarded iice tea water and gatorade are not hazmat.There is a simple cure for the 'not gatorade' bottles. Have a girl on the sort loading the area threaten to call OSHA and report hazardous waste in a brown truck rolling down the road. Works like a charm.
I want the old "cloth" rain jackets back. Right now we have rain jackets that feel like garbage bags. Then we have the winter coats that are so thick your elbows get tired bending your arms in them. Something between the two like the old jackets we had would be nice.
This is a great suggestion. I have an older on road whose been around for awhile and if you push on subjects when no one else is around he'll begin to tell you all about how the company was founded and run by drivers/partners. Now it's just those %#&$@& "college geeks."I would make IE subordinate to center-level management.
IE would have all its authority taken away, and act in an advisory capacity only. The final decision on how many cars to dispatch on a daily basis would be made by the center manager.
A center manager would have the authority to invalidate any timestudy that he deemed to be unfair, and would be able to order the IE to restudy the route. The IE would also be required to "run scratch" using safe methods on any route he studied.
Pimp my UPS truck. I want a 60 plasma, when I open my rear door, and throw in some spinners too!
I'd make UPS a private company again.