Duality is something every company looks at when time comes for creative cost savings. Remember the movie "Office Space"? They brought in a "consultant" to see what exactly is everyone's role in making the company profitable and streamlining costs. One of the memorable lines was when Bob and Bob would ask.."Just what exactly do you do here?". Why not pare down the sales force? You really only need one person to offer the services we have and try to get the customer to agree on a "bundle" package covering all package,freight,heavyweight and International. I was surprised to hear sales can't "cross sell". It would make account execs look one dimensional.
